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Effective Date: June 9, 2025
Welcome to the Privacy Policy for Top Quality Tree Services, a family-owned and operated business proudly serving Sydney for over 10 years. Your privacy and trust are very important to us. This page explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.
We want to make sure you feel confident and informed when sharing your personal information with us. Please take a few minutes to read this policy carefully. If you have any questions, don’t hesitate to contact us directly.
1. Who We Are
Top Quality Tree Services is based in Sydney, Australia. We specialize in a wide range of outdoor services including tree removal, pruning, emergency storm work, stump grinding, garden cleanup, landscaping, rubbish removal, and gutter cleaning. Our goal is to provide professional, reliable, and safe tree and garden care services to both residential and commercial clients throughout Sydney.
Our website address is: https://www.topqualitytreeservices.com.au
2. What Personal Information We Collect
When you interact with our website or request a service, we may collect the following types of personal information from you:
- Your full name
- Your phone number
- Your email address
- Your suburb or service location
- The type of service you’re enquiring about
- Any comments or questions you submit in our contact forms
- Any feedback, reviews, or testimonials you voluntarily provide
- Details about your property or tree-related issues (if shared)
We may also automatically collect limited non-personal information to help us improve the website experience. This includes:
- Your IP address
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited on our website
- Time and date of your visit
- Referral source (how you found us)
We collect this information through Google Analytics, Site Kit by Google, and cookies (see below).
3. How We Use Your Information
Your information is used only for the purpose of providing you with the best service possible. We use your personal information in the following ways:
- To respond to your enquiry or service request promptly
- To send you a quote or follow up on your enquiry
- To schedule a job and communicate project updates
- To understand your needs and offer the most suitable services
- To issue invoices, receipts, or related documentation
- To improve our website performance, layout, and content
- To keep a record of past services and communications
- To comply with Australian laws and business regulations
We will never sell, rent, or share your personal information with any unrelated third party for marketing or advertising purposes.
We may occasionally use your contact information to send service-related updates or offers, but only if you have opted in. You can unsubscribe at any time.
4. How We Protect Your Personal Data
We take the security of your data seriously. We follow industry best practices and use appropriate technology to safeguard your personal information. This includes:
- Using a secure (HTTPS) encrypted website
- Regular updates and monitoring of our website for vulnerabilities
- Limiting access to customer information to authorized personnel only
- Never storing credit card or financial information on our servers
- Using strong passwords and two-factor authentication where necessary
Despite our best efforts, no internet transmission or data storage system is 100% secure. If you believe your personal data has been compromised, please contact us immediately.
5. Cookies and Website Tracking
Like most modern websites, we use cookies to enhance your browsing experience and track how our website is used. Cookies are small files stored on your device that help websites remember your preferences.
We use cookies and tracking tools (such as Google Analytics and Site Kit by Google) to understand:
- Which pages are most visited
- How long visitors stay on the site
- What types of devices and browsers are used
- Where visitors come from (location and referral source)
This helps us improve the layout, design, speed, and content of our site to better meet the needs of our visitors.
You can disable cookies at any time through your browser settings, but please note that some website features may not work as intended if you do.
6. Third-Party Links and Services
Our website may contain links to third-party websites or services such as social media platforms, Google Maps, or form plugins like WPForms. These external sites have their own privacy policies, and we are not responsible for their practices.
We encourage you to read the privacy policies of any third-party websites you visit, especially if you share personal information with them.
7. Sharing of Personal Information
We do not sell or rent your personal data to any external companies. However, we may share your information under specific circumstances:
- With trusted service providers who help us deliver our services (e.g., subcontractors or website developers), only as needed and under strict confidentiality
- When legally required by law enforcement, government, or court order
- To protect our rights, property, or the safety of our customers and staff
In all cases, we ensure that your data is shared securely and only for the purposes outlined in this Privacy Policy.
8. Your Rights and Choices
As an individual, you have the right to:
- Access any personal data we hold about you
- Correct or update your information if it is inaccurate or outdated
- Delete your data, unless we are required to retain it for legal or operational reasons
- Withdraw consent to use your data at any time (for marketing purposes)
If you would like to access, correct, or delete your data, please contact us directly at info@topqualitytreeservices.com.au and we’ll respond within 7 business days.
9. Data Retention
We keep your personal data only for as long as it is necessary for the purposes described in this policy, or as required by Australian law. In most cases, this means we will retain customer records for up to 7 years in accordance with Australian business and tax laws.
If you no longer wish for us to hold your data, you may request deletion and we will comply, unless we are legally required to retain it.
10. Privacy of Children
Our website and services are intended for adults over the age of 18. We do not knowingly collect or store personal information from children or minors. If we learn that personal information from a child has been collected, we will delete it promptly.
11. Changes to This Privacy Policy
We may occasionally update this Privacy Policy to reflect changes in laws, technology, or our services. Any changes will be posted on this page with a new effective date at the top.
We recommend reviewing this policy from time to time to stay informed about how we’re protecting your information.
12. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we manage your personal data, you can contact us at any time.
Top Quality Tree Services
📍 Sydney, NSW, Australia
📞 0412 482 430
📧 info@topqualitytreeservices.com.au
We take privacy seriously and will do our best to resolve your concerns promptly and professionally.
